Privacy policy

At Velvet Vibe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

📥 Information We Collect

When you visit or shop at Velvet Vibe, we may collect the following information:

  • Personal details: Name, phone number, email address, shipping/billing address

  • Payment information: UPI, credit/debit card (processed securely via payment gateways)

  • Browsing data: IP address, device type, browser type, time zone, and website interaction

  • Communication: Any messages or inquiries sent via email, WhatsApp, or contact forms

🔐 How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer service & support

  • Communicate shipping updates or promotions

  • Improve our website and shopping experience

  • Prevent fraud or misuse of our services

We do not sell, rent, or trade your personal data to third parties.

💳 Payments & Security

All payments made on our website are securely processed via trusted third-party gateways (e.g., Razorpay, Paytm, Cashfree). Velvet Vibe does not store your card or UPI details.

🛒 Cookies

We use cookies to:

  • Improve website performance

  • Understand customer behavior

  • Enable a smooth cart and checkout experience

You can disable cookies in your browser settings if you prefer not to share this data.

🧾 Third-Party Services

Some third-party services (e.g., shipping providers, payment gateways, marketing tools) may access limited personal information to perform their functions.

They are obligated to keep this data secure and confidential.

📩 Email & SMS Marketing

By signing up, you agree to receive:

  • Order updates

  • Promotions and sale alerts

  • Exclusive drops and new arrivals

You can opt out of marketing emails/SMS anytime by clicking “Unsubscribe” or messaging us.

👶 Children’s Privacy

Our site is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

✍️ Your Rights

You may:

  • Request a copy of your data

  • Ask us to correct or delete your information

  • Withdraw your consent at any time

Simply email us at velvetvibecare@gmail.com for any privacy-related request.

📞 Contact Us

If you have questions about this Privacy Policy or how your data is used, contact us:

📧 Email: velvetvibecare@gmail.com
📱 WhatsApp: +91-9996637506

📄 Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The “Effective Date” will be updated accordingly.